The future of MSPs
THURSDAY 23 JULY
Episode 3 - The Future of MSPs
This virtual event will look at how the demands placed on MSPs will shift over the coming months – and beyond – as traditional working patterns are turned on their head.
MSPs have been called upon to keep their clients operational in recent weeks as staff migrate en masse to a WFH model, and they have never been a stronger position to push their remote management and wider remote working proposition.
But the crisis also presents a number of issues for MSPs as they strive to maintain service levels, conduct business and attract new customers with little or no face-to-face contact.
- Connect with channel leaders from around the UK
- Join us from anywhere on your desktop or tablet, for free
- Ask industry experts your burning questions
- Network with sponsors in the virtual exhibition
- Earn certification through CPD
Doug Woodburn, Editor, CRN
In this session, ANS CEO Paul Shannon and ANS marketing director Olivia Jaskolka will discuss the impact of a pandemic during what was set to be a transformational year in business. They’ll reveal how its virtual sales and marketing switch has impacted people, customers, pipeline – sharing the highlights, and challenges, along the way.
Paul Shannon, CEO, ANS
Olivia Jaskolka, Marketing Director, ANS
- How should MSPs change how they market themselves?
- How should MSPs adapt their marketing strategies?
- Should MSPs invest more or less in marketing during these turbulent times?
Rachel Chipman, MSP Product Marketing Director, Kaseya
In this session, Forrester analyst Jay McBain will assess the health of the managed services market and how the next 12 months is shaping up for MSPs. What are the prospects for growth in 2020 under Forrester’s best and worst-case scenarios, how will the demand environment for MSPs change over the coming months, and where will the biggest growth spots lie?
Jay McBain, Principal Analyst - Channels, Partnerships & Ecosystems, Forrester
- What risks are presented by the rapid leveraging of collaboration and cloud technologies since the pandemic?
- Ransomware has become more prevalent than ever - how can you guarantee protection for your customers?
- Why is relying on native cloud data protection a risky strategy?
- How can partners continue to drive engagement in the current climate?
- How can you save your customers money while still having room for margin-rich, repeatable revenue?
Rob Buckton, UK Sales Director, Redstor
- The growth of the Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) market
- RingCentral overview and the growth achieved •
- Trends in the MSP market and the changing demands of customers
- The opportunity ahead for MSPs and partners
Mike Conlon, VP, Global Strategic Partner Sales, RingCentral
- How should MSPs be approaching sales as the UK exits lockdown and some customers return to the office?
- When is the right time to focus on new customer acquisition?
- What new sales and marketing techniques should MSPs be considering in the current climate?
- What should MSPs increase or decrease investment in sales and marketing?
Fiona Challis, Founder, Next-Gen Sales Training Ltd.
David Manner, Director, Sumillion
Gemma Telford, Founder, She/Her Ltd.
How to foster a partnership with AWS is a pressing issue for many MSPs as they look to build a public cloud business. In this session, AWS’ partner lead, Amanda Sleight, will discuss:
- AWS’ channel strategy
- How MSPs can take advantage of AWS’s programmes to make money
- How much AWS is investing in the channel
- What kind of behaviour/characteristics AWS is seeking from its MSP/consultancy partners
- Where AWS stands on hybrid and multi-cloud Amanda Sleight, AWS Partner Lead, AWS
Amanda Sleight, AWS' Partner Lead, AWS
- Should MSPs consider downsizing their office real estate as WFH becomes more prevalent?
- Can you run an MSP with a 100% remote working model?
- How important is face to face contact to company culture?
- What technology and services do MSPs need to offer to their own customers as they begin to return to offices?