Programme

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Opening remarks

Josh Budd, Editor, CRN

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Technology Transformation in the SMB & The Opportunities for MSPs

The role of IT in small business has evolved over the last two decades, from a background support function, to core business infrastructure, to what is now the very fabric and existence of the business itself.

This technology transformation is a huge opportunity for MSPs who provide essential services to their clients. They keep their operations humming along while continually upgrading technology, reinforcing their defenses against cybercrime, and protecting them from threats, outages and data losses.

But MSPs aren’t doing this out of the goodness of their hearts. This is a business, and profitability is key to growth and sustainability for MSPs of all shapes and sizes. In a services-based business model, MSPs must maximise their productivity, minimise their costs and seamlessly scale to accommodate a growing customer base. Join us as Ronan talks about the digital transformation in the post-Covid world and how MSPs can capitalise on it.

Speaker
President & GM EMEA
Kaseya
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The 7 focus points you need to know to streamline your MSP
As we move into the post-COVID-19 world MSPs worldwide are being forced to deal with new challenges from every possible direction. To counter these challenges, many high-performing MSPs have made streamlining their business a number one priority. In fact, more than one-third of high-performing MSPs have fewer than 10 employees.

Join our session to understand the seven focus points that you should look to streamline to help you improve efficiency and make the most of your resources.
Speaker
EMEA Sales Director
IT Glue
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Panel - How we should pivot our cybersecurity thinking for a post-Covid world

The threat landscape has pivoted and cyber attackers are focusing their targeted attacks on new vulnerabilities. Covid has created a new-era of opportunities for cyber attackers and MSPs have had to pivot their thinking as a result. This session is joined by cybersecurity experts Scott Nursten from ITHQ and Andy Simpson from Marathon Managed Services who offer their advice on how organisations should be preparing their cyber environments for a partial return to offices this year, how the threat landscape will evolve and the pitfalls that customers should avoid.

Speakers
Security Manager
Marathon Managed Services
Founder & Director
ITHQ
Editor
CRN
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The Road to Cyber Resilience Starts Now. Setting your MSP up for Success & Solving the Top Security Challenges for Your Customers

As cybercriminals become ever more sophisticated, organizations are increasingly exposed to more targeted ransomware, more attack vectors, and additional risks posed by employees working from home.

In this rapidly shifting risk landscape, MSPs have to do more than just implement the basic security measures to protect their clients. To set themselves and their customers up for success, cyber resilience must be an essential part of their cybersecurity strategy. For MSPs, it is imperative that they not only offer but require that their customers have a multi-layered security solution within their environment.

Learn from ID Agent’s Amelia Paro how MSPs are staying in the fast lane on the road to cyber resilience by building their offerings on a foundation of training, testing, monitoring, and secure access controls with ID Agent’s suite of services.

Speaker
Channel Development Manager
ID Agent
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Phishing and spear phishing, are you safe?
Miles will be presenting a big picture talk on cyber security with a focus on one of the most pressing issues in today’s cyber world – phishing and spear phishing attacks. He will be illustrating the effects of these attacks, and offer up insights and real life tools that can be implemented to safeguard businesses and organizations, no matter how big or small.
Speaker
Channel Development Manager
Graphus
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5 Bad BCDR Habits MSPs Can Solve
Business Continuity and Disaster Recovery shined in 2020, helping countless users fend off increased cyberthreats, keeping remote users productive and protected, and enabling the transformation of industries like fitness, dining, and healthcare. While your customers IT stack may look different than it did 12 months ago many of the technologies are here to stay. With the adoption of new platforms, it’s important to assess your customers data protection strategies to ensure no workload goes unprotected, inefficiencies and roadblocks are eliminated, and all potential risks are mitigated. Join us as we reveal the top 5 bad BCDR habits MSPs can solve.
Speaker
General Manager
Unitrends MSP
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5 Ways IT Practitioners Can Boost IT Operational Efficiency & Reduce Costs

Small and midsize businesses (SMBs) often struggle with IT budget constraints and lack of resources. The move to remote work has resulted in more support tickets, more security threats and more demand for digital transformation of the business.

Automating processes enables IT departments to meet the challenge of delivering value at a reduced cost. Join Marwin as he talks about ways you can significantly boost productivity, improve your operational efficiency and free up technician time to work on revenue-generating activities and projects.

Speaker
EMEA Sales Engineering Policy
Kaseya
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How to Manage The MSP Customer Lifecycle for Continued Growth
When surveyed about their biggest business challenges, most MSPs regularly cite attracting new clients and retaining the ones they have as the number 1 and 2 issues. But with the right tools and approach, it doesn’t need to be that way.

You’ll tap into Mark’s years of technology sales and marketing success, as he shares with you the simple yet incredibly effective secrets for profitability. How to manage your clients through the entire customer lifecycle - from attracting new clients, to effectively onboarding them with the proper expectations, to driving growth of the relationship, and ensuring renewals of your managed services contracts.
Speaker
Vice President of Sales
RapidFire Tools
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Closing Remarks

Josh Budd, Editor, CRN